Refund policy

Refund Policy

All sales are final sale. We do not offer refunds. If are not satisfied with your order we can offer an exchange within two weeks of receiving the item. If you receive a broken item we will send you a new item. Alternatively we offer store credit on broken items at the purchase price. This doesn't include delivery costs.

 

Return Policy

We want all of our customers to be happy with purchases made at Yellow Jewellery. However, if you receive any products that you are unhappy with, you may contact us within  2 weeks of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.

All products are returnable, excluding:

  • Special Order
  • Custom-Made Jewellery
  • Earrings (for hygiene reasons) and
  • All Products bought on sale

Products returned must be unused, unworn, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (2 weeks after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.

We are not held responsible for the damage of chains. Chains are delicate by nature and care needs to be taken when wearing them. All chains will be charged a replacement fee of R150 (sterling silver) and between R800 - R1000 depending on length (gold).

 

Replacements on broken or damaged items
We will replace a damaged or broken piece up to 14 days from the date you receive it if the damage is on account of a manufacturing issue on our part. We have strict quality control in place and every piece is inspected by our team to ensure the that only the highest quality items make it to you. 

 

Repairs
Yellow is happy to repair your item for you! Repairs after 30 days of purchase start at R150 and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide your receipt from original purchase.