Updates on online orders
Please email us at email@example.com. All of your orders are packed by hand at the studio, Monday-Saturday 11-5pm. That is the best time to contact us and to expect a timely response.
How long does it take to get my Yellow?
If items ordered are not in stock, we make it specially for you! Special orders take about 2-4 weeks to be made and prepared for shipping, which should be added to the following shipping services and turn around times:
South Africa 1–5 weeks
International 2–6 weeks
We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa.
The payment must be made before the order can be processed and manufactured.
You will receive a tracking number once your order has been shipped.
Please allow 3-5 weeks for all special order jewellery to be handmade, just for you!
For any faster shipping services or to inquire on available stock, please email us at firstname.lastname@example.org. We love our customers and will do what it takes to make you happy!
Do you ship internationally?
Yes, we ship to every place the post office lets us!
All international payments are made via PAYPAL.
Once your parcel has been sent you will receive an email with the tracking number.
Customs and import duties may apply to International Orders. Please be sure to investigate before placing an order as we cannot be held liable for any extra charges.
What if you don't have my size online?
Please email us at email@example.com to special order any item in your size!
What if I would like something in a different material?
We offer all our pieces in any metal you would prefer. Please email firstname.lastname@example.org or pricing information.
I'm ordering a present - do you gift wrap?
Yes, it comes in a fancy Yellow box with foiling and with our postcards you can write your greeting on! You can also email us a personal message that we can write out on the postcard for you.
Can I order a different chain than what is offered online?
Sure! You can email us at email@example.com. Usually the chains we use are 42cm, 45cm and 50cm. We often choose which chain we think works best for each style, but if you’d like another length, just ask!
What if I have questions about the online store?
Please send any questions about our online store or online purchases to firstname.lastname@example.org
Finding your ring size
You can use this nifty chart